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DGCA Mandates Airlines to Send Passenger Rights via WhatsApp

Airlines Must Inform Passengers of Rights via WhatsApp and SMS

The Directorate General of Civil Aviation (DGCA) has issued a directive to all airlines operating in India, mandating them to inform passengers of their rights via WhatsApp and SMS. This move aims to enhance transparency and empower passengers to make informed decisions when booking flights.

  • The right to be informed about flight delays, cancellations, and diversions
  • The right to be provided with accurate information about flight schedules and availability
  • The right to be offered assistance and compensation in case of flight disruptions
  • The right to be treated with respect and dignity by airline staff

    • Airlines Must Comply with DGCA Directive

    Spice Jet is already taking proactive steps to comply with the DGCA directive. The airline has updated its systems to enable passengers to receive important information via WhatsApp and SMS.

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