DGCA Mandates Airlines to Send Passenger Rights via WhatsApp

Airlines Must Inform Passengers of Rights via WhatsApp and SMS

The Directorate General of Civil Aviation (DGCA) has issued a directive to all airlines operating in India, mandating them to inform passengers of their rights via WhatsApp and SMS. This move aims to enhance transparency and empower passengers to make informed decisions when booking flights.

Airlines Must Comply with DGCA Directive

Spice Jet is already taking proactive steps to comply with the DGCA directive. The airline has updated its systems to enable passengers to receive important information via WhatsApp and SMS.

Airlines’ Response to the New IATA Resolution

Airlines around the world are taking proactive steps to address the new IATA resolution on passenger data sharing.

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