The Best Airlines in the World

The best airlines in the world have been named in a new report, with Asian and Middle Eastern airlines coming out on top.

According to more than 20 million airline reviews, ratings and opinions from TripAdvisor travelers around the globe, Taiwan’s EVA Air was named the best airline in the world for 2016, followed by Qatar Airways and Singapore Airlines.

Analyzing quantity and quality of airline reviews and ratings submitted by travelers worldwide over a 12-month period, TripAdvisor ranked the top 10 domestic and international carriers based on the quantity and quality of qualifying airline reviews and ratings on TripAdvisor Flights gathered over a 12-month period. The list includes both legacy carriers and low cost airlines.

The best airline in the world is not that hard to pinpoint, but it is subjective.

In my opinion, I think that the best airline in the world is Emirates Airlines. This airline has won numerous awards for their hospitality, and customer service. They are also known for their great culinary dishes, and their excellent entertainment services. The airline has won many awards over the years.

The second place spot goes to Qatar Airways. This airline was also very close to winning the first prize for best airline in the world. But it lost to Emirates Airlines by a very small margin.

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The best airlines in the world are Singapore Airlines, Qatar Airways and Virgin Atlantic. They have not just been voted the top three by Skytrax, but also won the best economy, business and first-class prizes respectively. The Skytrax World Airline Awards are the most comprehensive and respected in the industry, based on over 18 million passenger surveys.

Singapore Airlines has topped the rankings for 19 years – longer than any other airline. Although it was pipped to the post by Qatar Airways last year, this time it has reclaimed its crown. Moreover it has won best economy class for a remarkable seventh time running.

Qatar Airways is no stranger to the podium either; this is its fourth consecutive year winning best business class. It’s easy to see why: each seat reclines into a fully flat bed with direct aisle access, there’s a 15-inch screen, 650 TV channels and a menu designed by Nobu.

Virgin Atlantic took home its prize for best first class despite only offering it on one route: New York to London Heathrow. But that’s one of the busiest routes in the world and so competition is fierce between British Airways, Delta Air Lines and Virgin Atlantic. Perhaps size isn’t everything after all.

Flying has become the most popular way to travel. In the past few years, a number of airlines have made significant strides in improving passenger satisfaction.

In a survey of more than 5,000 travellers from around the world, put together a list of the best airlines of 2015.

Airlines are rated on safety, product and staff service and innovation to determine their ranking.

For 2015, the top 10 airlines are:

1. Qantas Airways

2. Singapore Airlines

3. Cathay Pacific Airways

4. Emirates

5. All Nippon Airways (ANA)

6. Etihad Airways (UAE)

7. Lufthansa (Germany)

8. EVA Air (Taiwan)

9. Virgin Atlantic/Australia/America

Our ranking of the top 10 international airlines, from No. 1–which had a score of 92.02, just edging out No. 2–to No. 10 (89.01), is based on an analysis of more than 1 million survey responses about the experiences of business and leisure travelers on 319 airlines around the world. Respondents rated carriers in a number of categories, including cost and fees; in-flight services; aircraft; boarding/deplaning/baggage; check-in; flight crew; food, beverages and amenities; and reservations. (Read more on how we rank things.)

Air New Zealand received high marks for its aircraft, staff and boarding procedures, but there was one area where it lagged: in-flight entertainment. Still, that didn’t stop it from earning the top spot for the third year in a row with a score of 92.02 out of 100 possible points. Rounding out the top five are Singapore Airlines (91.97), Qantas Airways (91.67), Emirates (91.42) and Cathay Pacific Airways (90.86).

Notably absent from our list is All Nippon Airways, which took second place last year but dropped off after a review of how we calculate

To determine the best airlines, WalletHub’s analysts compared the 12 largest U.S. carriers across four key dimensions: 1) Cost & Fees, 2) In-Flight Experience, 3) Hardships and 4) Customer Service. Our sample considers only domestic flights because international travel is so different that it would be difficult to compare airlines on an even playing field. For an explanation of our methodology, please see the section below.

Overall Ranking (1 = Best; 12 = Worst)

1 Southwest Airlines Co.

2 Delta Air Lines Inc.

3 Alaska Airlines Inc.

4 Spirit Airlines Inc.

5 JetBlue Airways Corp.

6 Frontier Airlines Inc.

7 American Airlines Group Inc.

8 United Continental Holdings Inc.

9 Hawaiian Airlines Inc.

10 SkyWest Airlines Inc.

11 Endeavor Air/Delta Connection

12 ExpressJet/United Express

The airline industry is a business that has been substantially transformed over the last decade. New airlines are emerging across the globe and many existing airlines are re-forming their business strategies to remain competitive and profitable. Airlines are continually looking for ways to attract new customers and retain their existing customer base. One area that has received great attention in recent years is customer satisfaction, particularly with respect to air travel.

The aim of this research is to determine what factors influence passenger satisfaction with full service airlines (FSA) and low cost carriers (LCC). The research follows an exploratory approach in order to identify what factors may impact customer satisfaction and the relative importance of these factors. The findings of this research may be useful for airlines in determining appropriate strategies for enhancing customer satisfaction.

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