The airline had also been criticized for its handling of the flight, with many passengers expressing frustration with the lack of communication and updates on the flight status.

The Crisis Unfolds

The situation at the airport was chaotic, with hundreds of passengers stranded on the tarmac for hours. The airline had been forced to divert the flight to a nearby airport due to mechanical issues, leaving passengers without access to basic amenities like food, water, and restrooms. The airline’s response to the crisis was slow and inadequate, with many passengers reporting long wait times and limited communication from airline staff.

The Human Cost

The crisis had a significant impact on the passengers, many of whom were left feeling frustrated, anxious, and disrespected. Some passengers reported being forced to spend the night on the tarmac, with limited access to basic necessities. Others were left without their luggage, which was still on the original flight.

Flight from Delhi to Istanbul ends in mistreatment and neglect of passenger with disability.

The Incident

The incident occurred on a flight from Delhi to Istanbul, where a passenger was allegedly mistreated by the airline staff. The passenger, who wished to remain anonymous, claimed that the airline staff refused to provide them with a wheelchair or any assistance despite their disability. The passenger also alleged that the airline staff were rude and unhelpful, and that they were left stranded in the airport for several hours. Key points of the incident:

The Response

IndiGo, the airline that was supposed to be responsible for the passenger’s care, was not present at the airport to assist the passenger. The airline’s online response to the passenger’s complaint was also criticized for being unhelpful and unresponsive.

Poor Handling of Flight Delay Claims

IndiGo, India’s largest low-cost carrier, has been criticized for its handling of flight delay claims. The airline’s policy of not providing compensation to passengers for delays exceeding 3 hours has been widely criticized. This policy has led to a significant number of passengers being left without compensation for delays that are well beyond the 3-hour mark. Key issues with IndiGo’s flight delay policy: + No compensation for delays exceeding 3 hours + Lack of transparency in the claims process + Difficulty in getting refunds for delayed flights

Low Customer Satisfaction

IndiGo has also been plagued by low customer satisfaction. The airline’s poor handling of flight delays, combined with its lack of transparency in its claims process, has led to a significant number of passengers expressing dissatisfaction with their travel experience. Factors contributing to low customer satisfaction: + Poor communication with passengers + Lack of empathy towards passengers affected by flight delays + Inadequate support for passengers with special needs

Impact on Passenger Experience

The poor handling of flight delay claims and low customer satisfaction have had a significant impact on the passenger experience. Passengers are often left feeling frustrated and disappointed, which can lead to a negative review and a loss of business for the airline.

The survey’s methodology has been questioned by several experts, who point out that the survey was conducted in a single day, with a limited number of questions, and that the sample size was not disclosed.

The Survey’s Methodology: A Critique

The survey’s methodology has been widely criticized for its limitations. One of the primary concerns is the lack of transparency regarding the sample size.

The airline’s response was swift and decisive, with the crew and engineers working together to resolve the issue.

The Incident

The incident occurred on a Singapore Airlines flight from Singapore to Los Angeles, with 161 passengers on board. The flight, SQ 38, was scheduled to take off at 10:30 PM local time.

The flight finally landed at Changi Airport on December 12 at 3 pm Singapore time. With inputs from agencies