Aurigny has taken a significant step towards greater transparency by publishing a comprehensive update on its performance and issues in June. The airline has released a detailed report that highlights its strengths and weaknesses, as well as its efforts to address the challenges it faces. The update comes as part of a new commitment to transparency, which the airline has made in an effort to build trust with its customers. The report provides a thorough analysis of the airline’s performance, including its time-keeping and cancellation records, as well as its performance in terms of flight completion rates and passenger satisfaction. According to the report, Aurigny’s time-keeping and cancellation records were better than the Gatwick average. The airline had a cancellation rate of 11.5%, which is lower than the average for Gatwick. The report also highlights the airline’s efforts to improve its resilience and reduce the risk of cancellations.
Key Statistics
- Aurigny’s cancellation rate was 11.5%, lower than the Gatwick average of 14.2%.
- 85% of Aurigny’s flights arrived in line with the industry standard of within 15 minutes of schedule, excluding weather and air traffic control restrictions.
- Aurigny’s flight completion rate was 97.5%, excluding cancellations caused by the weather, ATC restrictions, and medevac requirements.
Causes of Cancellations
Aurigny’s cancellations were often caused by a shortage of pilots, but the airline said it had recently recruited seven new pilots to address this issue. The new pilots will undergo training and will increase the airline’s pilot numbers by 30%. The airline has stated that it is actively addressing the shortage of pilots and will share details on its initiatives to attract pilots soon.
The majority of the remaining cancellations were caused by short-term unavailability of pilots, which is an industry-wide problem. The airline has highlighted the challenges of managing sickness in a lean pilot workforce and is working to address this issue.
Industry-Wide Issues
The shortage of pilots is not unique to Aurigny, but is an industry-wide problem. The airline has stated that the price of fuel and supply chains are also major issues affecting the industry.
Internationally, airlines were hit by industrial action from air traffic controllers in France, which delayed over 3,000 flights and saw over 1,400 cancelled. Aurigny was unaffected and reported strong bookings on its Paris service.
Passenger Feedback
Aurigny said that it understands how deeply disruptive cancellations can be and apologizes to those whose travel plans were affected in June. The airline acknowledges that no airline can promise to be disruption-free, but it still strives to do better in this regard.
The airline’s flight completion rate of 97.5% is higher than the Gatwick average of 92% over the same period. Aurigny’s time-keeping and cancellation records are also better than the Gatwick average.
| Airline | Aurigny’s Flight Completion Rate | Gatwick Average Flight Completion Rate |
|---|---|---|
| Aurigny | 97.5% | 92% |
Conclusion
Aurigny’s comprehensive update on its performance and issues highlights the airline’s commitment to transparency and its efforts to address the challenges it faces.
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