Take a Lesson from the Crew an Airline Flight Attendant


No matter how many times you fly, flight attendants make you feel like you’re the first passenger they’ve ever seen. They are unfailingly polite and helpful. They are attentive to the passengers’ needs, but move with a sense of purpose – they never dawdle or stop to chat.

They know exactly what they’re doing, and they do it efficiently, calmly and cheerfully. You can learn a lot from them.

First of all, they’re always on time: if the plane is scheduled to leave at 9 a.m., they’re there at 8:45 am. ready to greet passengers with a smile and a friendly word as they board. They don’t keep the passengers waiting – or worse yet, make them wait in line so that everyone can watch them frantically scurrying around trying to get ready for departure.

They know their job inside out and backwards, and understand how everything fits together. This is more important than it sounds: I once sat next to one of these people who had been an attendant for over twenty years – she’d done every job from catering manager to chief stewardess on every kind of plane imaginable – and when she pointed out something about our Boeing 767 that I hadn’t noticed before, I realized

There are few better ways to see the world than from a plane window seat. And there are certainly worse things than being paid to do so.

But after years spent flying as a flight attendant, I’ve learned that it’s an unconventional job that has taught me how to stay calm in stressful situations, how to remain gracious through the worst of circumstances, and how to put others first even when you’re stressed or tired.

I’ve also learned that while we all have different definitions of what it means to be kind, most of us can agree that kindness is something we want more of in our lives. It’s never too late to start practicing more kindness — especially at work, where it can make all the difference.

To get started with what I call “crew kindness” (a hybrid of crew and cool), here are five tips for being kinder at work:

1. Be Present

There is no better way to practice kindness than by truly listening and paying attention. As flight attendants, we spend a lot of time on our feet interacting with customers, coworkers, pilots and cabin cleaners — often at breakneck speed. We have less than an hour between flights to grab snacks or coffee and use the

I’m sure we’ve all seen the airline flight attendants demonstrating how to properly wear the seatbelt and use the oxygen mask in case of an emergency. Have you ever noticed that they always instruct us to put our own oxygen masks on first before placing them on our children? This is not because they are selfish. It’s because they know that if they don’t take care of themselves first, they will be unable to help their loved ones.

The same goes for being a caregiver. You must take care of yourself first before you are able to take care of anyone else. In order for you to give good care to your loved one, you must avoid feeling burned out or overwhelmed by the responsibilities that come with caring for someone at home.

When a flight attendant comes down the aisle with a beverage cart, she doesn’t begin by pouring herself a cup of tea. She first asks the passengers if they would like anything to drink before she serves herself. When we apply this principle to our daily lives, it means that we need to make sure that we are taken care of and well rested before we can effectively serve others in our lives.

How do we do this? By making time each day for ourselves and doing activities that recharge our batteries and give us energy. I

When you fly on a plane, the flight crew usually tells you what to do in case of an emergency. But I’ve found that you can learn a lot about life from being on a plane, even without an emergency.

Here are some things I’ve learned from being a flight attendant:

1) If your seat belt is not fastened, we will turn off the “fasten seat belt” sign and move around the cabin with food and drinks. But if there is even the slightest bit of turbulence, we will stop what we are doing and order everyone to fasten their seat belts.

For most of us, flying is a mystery. We take our seats, buckle our seatbelts, and wait for the plane to take off. The flight attendants make their routine pitches about safety procedures, and we might pay attention. But most of us do not know what goes on in the cockpit behind that locked door. What are those pilots doing up there?

In their book “Cockpit Confidential,” Patrick Smith, a veteran pilot of more than twenty years, takes us inside the cockpit. He gives us an idea what it’s like to fly one of those enormous machines full of people around the country, or even around the world.

Pilots have a bad reputation; we think of them as arrogant and unsympathetic to our needs. But Smith reassures us that pilots are people just like you and me. He writes: “The captain’s no better than anybody else.” And he means it: pilots are probably overworked and underpaid. Captain Smith writes: “You will never meet a crew that is more attentive, more focused, more professional–and more personable–than your flight crew.”

The first flight of Air France was a historic milestone in the history of aviation. It was conceived and carried out by several French groups, led by the Farman Brothers and supported by Louis Blériot.

It is easy to forget that an airline flight is a very complex operation, involving a lot of people. The crew is organized into two teams, the “flight deck” and the “cabin crew.” The flight deck team consists of three or four pilots. The cabin crew consists of various types of flight attendants, who take care of the passengers.

One lesson from the airline industry is that you need to have someone in charge who can make decisions when something goes wrong. When things go wrong in an airline operation, there are many people involved and it is not clear who has the responsibility for making decisions about what to do next. It makes sense to have one person who has overall responsibility for decision making in these situations: the captain of an airplane.

The captain’s job is not primarily to make decisions about what to do next, but rather to set priorities for other people on the plane so that they will know what needs to be done first. The captain’s job is also to set expectations for how long it will take them to get their work done. This

You should always treat flight crew with the utmost respect. As with any service-oriented job, there is a fine line between being friendly and being too friendly.

You can be cordial, but don’t get too comfortable. For example, I once had someone ask what my first name was and then proceed to call me by my first name throughout the flight. I politely asked him to refer to me as “ma’am” or “mam’selle,” since we had not been introduced and I didn’t know this man from Adam. He complied for about 10 minutes, then started calling me by my first name again!

You have to be direct with some people, especially those who are disrespectful, impatient or inconsiderate. The majority of passengers are wonderful folks who appreciate the hospitality and attention you give them during a flight. But there are also some passengers who act like they’re in their own living room. They behave as if they don’t care how they treat you because you’re “just an airline employee.”

I’ve found that being professional and businesslike is the best way to handle such situations. In these cases, I address them by saying: “Sir,” or “Ma’am,” depending on their gender. And I don’t use Mr


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