If you’re a frequent traveler like I am, you spend many hours on your favorite airlines. Airlines that work hard to make their passengers happy.
We at What Makes a Great Airline? are passionate about flying and we want to share our love of travel with you. What makes a great airline? Best-in-class service, consistent reliability and dependability, an excellent in-flight experience and safety. That is what we look for in the world’s best airlines.
Best Airlines To Fly With : Check out which airlines we have rated as the best to fly with. Have you flown with any of these? Tell us about your experiences by commenting on the reviews or submitting your own review!
Top 10 Airlines In The World : Find out where your favourite airline ranks on our list of top 10 airlines from around the globe. This list is based on our own opinion as well as customer reviews submitted by visitors to this website .
Best Flights : We’ve done the research so you can find great deals on flights from all over the world .
What Makes a Great Airline?
The best airlines have been rising to the top of our annual rankings for years. What do they have in common?
How to judge an airline? On-time performance, lost baggage, passenger reassurances, and complaints are all important factors, but how do they figure into what makes a great airline? We believe that getting you to your destination safely, on time, with minimum hassle is the most important thing an airline can do. And while it may not seem like a big deal to get you there on time, it’s actually quite difficult. Airlines want you to arrive on time because late arrivals cost them money; since few planes spend any significant amount of time parked at the gate during the day – they’re usually coming or going – a delay can cascade throughout the system and ultimately lead to more delays and cancellations. But while we believe that on-time performance is the single most important factor in judging an airline, we also consider other things like pricing (is the fare reasonable for what’s offered?), lost bags (does it happen often and for how long are bags misplaced?), customer complaints (are customers satisfied?), and more. These additional considerations help us to determine things like whether an airline might be charging a reasonable fare but providing sub
What makes a great airline?
This seems like a simple question, but the answer is surprisingly difficult to explain. If you ask an industry expert, they will likely say something about on-time performance or revenue. If you ask an aviation geek, they might mention the Boeing 787 Dreamliner or the Airbus A380. And if you ask someone who flies for work, they’ll probably give you a short list of airlines that are safe and have good customer service.
How do we define greatness? Is it about the plane itself or what happens when people fly on it? Is it about the airline’s history or its vision for the future?
That was the question we asked ourselves when we set out to create our first-ever World’s Best Airlines ranking. Our goal was to create a comprehensive measure of quality that would help travelers find the best airline for their trip – no matter where they were going. We started by evaluating more than 100 airlines using 15 different criteria, such as on-time performance and safety records, as well as passenger reviews of comfort and value for money. For each criteria, we collected data from a variety of sources, such as government agencies and private organizations, and combined that data into one score for each airline.
The result is this list
I often get asked, “What is the best airline?” It is a loaded question, and most people are really asking “Which airline has the most legroom in coach?”
Airlines are like cars: They all pretty much do the same thing. They all have a steering wheel and brakes, but some are faster or more comfortable than others. In general, smaller planes like 737s have less room than bigger planes like 777s, but there are so many seat/plane combinations that it is impossible to characterize all of them.
Generally speaking, I fly on American Airlines as my preferred carrier because I have a long history with them; they fly to the most destinations I want to go; they fly Dreamliners (which I love); and they were my first choice when given the chance to become an airline employee.
When I tell people that I write a blog about airlines, most of them assume that I am going to be some kind of Skytrax-style fanboy. But the truth is that I started this blog as a skeptic. Like many people, I had largely abandoned flying in favor of high speed rail.
My experience with airlines was poor. Flights were often delayed. Baggage was often lost or damaged. In-flight service was bad and getting worse. The whole thing just seemed like a huge waste of time and money.
But then over the summer I started taking more flights in Asia and Europe and something began to change: my experience with flying started getting better. Much better. And it continued to get better as the months went by, until today I can honestly say that flying is one of my favorite things to do when I travel.
What happened? To put it simply, the airlines got a lot better at their jobs. This product-market fit has been especially apparent in Asia, where competition is fierce and low operating costs have allowed new entrants like AirAsia, Jetstar, Lion Air, Cebu Pacific, Peach Aviation, etc to undercut incumbent carriers on price while offering superior levels of customer service and reliability.
Which airlines are the best? This is a question that we asked ourselves after flying on over 100 airlines. The initial result was a list of 71 airlines, which we then reduced to the 20 best airlines in the world. The ranking of the airlines has been based on our own experiences, but also on many other criteria, such as:
– customer reviews;
– Skytrax ratings;
– international awards;
– honors and distinctions;
– and special features that make an airline stand out.
It’s not like you have a choice in the matter.
You’re sitting on the tarmac of some regional airport, your flight is delayed two hours because of bad weather at your destination and you’re checking your watch to see if you can still make that meeting.
The guy next to you is reading a book about a guy who has been stranded for six years on some remote tropical island. The story isn’t helping your mood.
The flight attendant says, “We know you have choices when it comes to flying airlines and we’d like to thank you for choosing us today.”
That may be the airline’s first lie of the day.
The truth is, we don’t have a choice when it comes to flying airlines. We have an illusion of choice. It’s like being told we have a choice between having root canal work done or getting punched in the mouth. Most of us will take the root canal every time, but neither option is much fun.